Privacy Policy

Last Updated: November 2, 2025

At Solaris Cleaning Company (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit a quote request, or communicate with us.

1. Information We Collect

We may collect the following information from you:

Personal Information: Name, phone number, email address, and property address.
Service Details: Number of panels, condition, and photos provided for quotes.
Payment Information: When you make a purchase or payment (processed securely by our third-party provider, e.g., Stripe).
Automatically Collected Data: Browser type, device, IP address, and site usage statistics via cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Provide quotes, schedule services, and complete transactions.
Send appointment reminders, invoices, and service confirmations.
Communicate through text or email about your service.
Improve our website, marketing, and customer experience.
Comply with legal, safety, and insurance requirements.

3. SMS and Email Consent

By submitting your phone number or email through our website or forms, you consent to receive SMS and/or email messages from Solaris Cleaning Company related to quotes, appointments, and service updates.

Message frequency: varies.
Message & data rates: may apply.
You can opt out anytime by replying “STOP” to a text message or clicking “unsubscribe” in an email.

4. Data Protection

We use secure systems and encryption to protect your information. Payment data is processed only by verified third-party providers and is never stored on our servers. Access to personal information is restricted to authorized team members who require it to perform their duties.

5. Sharing of Information

We do not sell, rent, or trade your information. We may share limited information only with:

Trusted service providers (e.g., payment processors or CRM tools).
Legal authorities, if required to comply with law or protect against fraud.

All partners are required to maintain strict confidentiality.

6. Cookies and Tracking

Our website may use cookies or analytics tools (e.g., Google Analytics) to understand visitor behavior and improve site performance. You can disable cookies in your browser settings at any time.